Frequently Asked Questions
We accept returns within 15 days for unopened, non-perishable products.
Perishable items like Sea Products are eligible for returns only if defective. See our Shipping & Returns page for details.
If your order arrives damaged, contact us at Support@Jasper-Supplies.com within 48 hours with photos
of the damage. We will promptly provide a resolution, such as a replacement or refund.
Reach our support team via email at Support@Jasper-Supplies.com, phone at +98 21 4464 66 04,
or WhatsApp by clicking on the icon at the top right of this page. We’re available Monday-Friday, 9 AM-5 PM.
We accept secure payments via Bank wire transfer and L/C after you receive and approve our quotation.
For bulk orders, we typically require a 40% deposit upon order confirmation, with the balance due before shipment.
Terms may vary based on order size and destination. Email Info@Jasper-Supplies.com for details.
We may offer credit terms for established customers, subject to approval. Contact our sales team at
Info@Jasper-Supplies.com to discuss eligibility.
Shipping times depend on the selected method (truck, air, or freight) and destination.
Upon receiving your quotation, please specify the package destination, and we will
provide the corresponding shipping cost and estimated delivery time.
Shipping costs depend on the selected method (truck, air, or freight) and destination.
Upon receiving your quotation, please specify the package destination, and we will
provide the corresponding shipping cost and estimated delivery time.
Perishable items like fish, shrimp, and honey are shipped in temperature-controlled
packaging using refrigerated containers to ensure freshness upon arrival.
Our products are packaged to ensure quality and freshness. Non-perishable items are packed in
vacuum-sealed bags or recyclable boxes, while perishable items like Sea Products and Honey
are shipped in temperature-controlled, food-grade containers.
Yes, we can provide customized packaging for bulk orders, such as branded labels or specific packaging materials,
to meet your needs. Contact Info@Jasper-Supplies.com to discuss customization options.
All packaging complies with international food safety standards. We prioritize eco-friendly materials,
such as biodegradable or recyclable options, for sustainable packaging where possible.
Many of our products, such as Nuts, Honey, and Herbs & Spices, are available in organic or certified options.
Check product listings for specific certifications or contact us for further details on certifications of a
specific product at Info@Jasper-Supplies.com.
Our seafood is sourced from sustainable fisheries and subjected to rigorous quality checks to comply with international food
safety standards. All seafood products are transported in refrigerated containers to ensure freshness.
Yes, samples are available for most of our products like Herbs & Spices or Biscuits & Chocolates. Contact us at
Info@Jasper-Supplies.com to request samples (fees may apply).
Explore our product catalog, choose your desired items, and submit an RFQ form to receive a personalized quotation.
Our team will promptly provide you with competitive offers, after which you can proceed with secure payment.
Minimum order quantities (MOQs) differ by product category, such as Nuts & Dried Fruits compared to Sea Products.
For detailed information on bulk and retail orders, please contact us at Info@Jasper-Supplies.com.
Yes, we provide competitive pricing for bulk orders, ideal for wholesalers or retailers. Email Info@Jasper-Supplies.com for a custom quote.
We offer a premium range of products in six categories: Nuts & Dried Fruits (pistachio, almonds, dates, …),
Sea Products (fish, caviar, shrimp), Herbs & Spices (saffron, licorice, …), Biscuits & Chocolates (wafer, chocolates, …),
Honey and Animal Products (beef and sheep guts). Browse our products and catalog for details.
Our products are sourced from trusted suppliers worldwide who adhere to sustainable practices, ensuring high quality
and compliance with international standards (organic, fair trade, or HACCP certifications where applicable).
Yes, we ship to all across the world. Check our Shipping & Returns page for details on delivery times and costs.