We strive to ensure your satisfaction with our premium products. If you need to return an item, please follow our policy below:

• Return Window:
  • Non-perishable products (Nuts & Dried Fruits, Herbs & Spices, Biscuits & Chocolates) can be returned within 30 days of receipt, provided they are unopened, in their original packaging, at the customer’s expense.
  • Perishable items (e.g., Sea Products, Honey) are eligible for returns only if defective.
• Return Eligibility:
  • Items must be unused, in their original condition, and in original packaging.
  • Perishable products must be reported within 24 hours of delivery with evidence of defects (e.g., photos).
• Return Process:
  • Contact us at Support@Jasper-Supplies.com within the return window, providing your order number and reason for return.
  • For damaged orders, include photos of the damage within 48 hours of receipt. We will promptly provide a resolution, such as a replacement or refund.
  • Upon approval, we’ll provide a Return Merchandise Authorization (RMA) number and return instructions.
• Return Shipping Costs:
  • For defective items, we cover return shipping costs.
  • For non-defective returns of non-perishable items, the customer is responsible for return shipping unless otherwise agreed.
• Refunds:
  • Refunds are processed within 10-15 business days after we receive and inspect the returned items.
  • Refunds are issued to the original payment method or as store credit, depending on your preference.